Have an interactive, positive, calming and engaging phone voice.
Work well within the CSR team and with the 5 other departments in our hospital.
You will assist the customers in determining their professional needs when receiving or placing telephone calls.
Responsibilities As a member of our Remote Client Service Team your responsibilities will be: Offer genuine client service at all times as a main phone operator Keep a positive attitude for your remote team members, Adobe team members and our clients. Work as a team to give our clients the best customer service possible.
Have excellent communication skills (written and oral). Accurately and efficiently direct and triage phone calls.
• Safeguard and maintain up to $10,000 worth of equipment Skills • Experienced with multi tasking • Professional written & oral communication skills • Strong work ethic • Ability to stay on task without direct supervision • Creative problem solver • Independent • Self motivated • Client focused • Trustworthy • Takes action even when to-do list is complete • Able to effectively prioritize • Outcome oriented, not reactionary.
Ability to articulate the outcome needed and work independently or in a team to achieve it.
Daily tasks will consist of answering the phone, handling customer service issues through online chat, ordering products using the oberlo app on aliexpress, maintaining the stores in shopify, adding inventory through the oberlo app, being our liaison with our Chinese suppliers, handling our social media accounts, some advertising and whatever else we may need.
We are looking for someone who is willing to learn, highly motivated, fluent in both Chinese and English, and wants to be a part of a growing team.
We are looking for you to be our lead customer service/sales specialist to manage our ecommerce messaging service.
It will be your job to quickly figure out what customers need and help them complete their purchase with special discounts or thoughtful answers to questions.
Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills. Working knowledge of personal computers is necessary. We launched our software last year and have been growing steadily with an influx of users which means a lot of work to do!